Refund Policy
Last Updated: July 2026
At VizionStore, we sell downloadable digital products that become accessible immediately after purchase. For this reason, all sales are generally considered final.
However, customer satisfaction is important to us, and we will review refund requests fairly and individually.
Eligible Refunds
A refund may be granted under the following circumstances:
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You accidentally purchased the same product more than once.
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The downloaded files are corrupted, incomplete, or cannot be accessed.
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The product differs substantially from its description on the product page.
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A technical issue prevents the product from functioning as described, and our support team is unable to resolve the issue.
Non-Refundable Situations
Refunds will generally not be granted for:
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Changing your mind after purchase.
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Purchasing the wrong product by mistake.
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Lack of technical knowledge or experience.
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Compatibility issues that were clearly disclosed on the product page.
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Failure to read the product description, system requirements, or license terms before purchasing.
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Requests made after successfully downloading and using the product without any verified defect.
Refund Request Period
Refund requests must be submitted within 14 days of the purchase date.
Requests submitted after this period may not be eligible for a refund.
How to Request a Refund
To request a refund, please contact our support team at:
Email: support@vizionstore.com
Please include:
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Your order number
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The email address used for the purchase
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The name of the product
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A detailed explanation of the issue
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Screenshots or other supporting evidence, if applicable
Providing complete information will help us review your request more quickly.
Refund Review
Each refund request is reviewed individually.
If your request is approved, the refund will be processed through the original payment method whenever possible.
Processing times may vary depending on your payment provider.
License Revocation
If a refund is approved, your license to use the product will immediately terminate.
Any download links, license keys, or account access associated with the refunded purchase may be disabled, and you must permanently stop using the refunded product.
Contact
If you have any questions regarding this Refund Policy, please contact us at:
Email: support@vizionstore.com
Website: https://vizionstore.com